Kudos to NW Mini Service Department |
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Ferari
PSMINI Member PSMINI Member Joined: October/30/10 Location: Wenatchee Status: Offline Points: 35 |
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Posted: December/28/14 at 2:10pm |
Have to give it to NW Mini Service Department. Was ready for my routine service (coming from East Wenatchee now makes it a challenge to get over the passes between weather fronts!) and only made a couple of comments about a loud metallic whine (will not disclose at what speed I noticed the sound) as well as a shudder when I shut it down. Here's what they did as a result of my comments.
Granted this was all under warranty (certified pre-owned) but was more impressed that Bert Senon and team listened to my concerns and went the extra mile. That and they gave me a new 2015 Cooper S as a loaner to try out. Definitely not my JCW but was still an acceptable Mini. Can't wait until this spring when the JCW Hardtop is released (supposedly NW Mini has already ordered one). |
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2009 JCW, Chili Red/Black
1996 Ford Bronco, Eddie Bauer 1970 Mustang Mach 1 1966 Ford F-100 4x4 1965 Ford Falcon Sprint - Dad's Toy 2 |
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Dave's not here
PSMINI Skilled Member PSMINI Member Joined: May/09/10 Location: Federal Way Status: Offline Points: 360 |
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Bert is a classy guy who knows his MINI stuff. I always try to book with him for any service.
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5 race wins, 2 in the rain. 2nd in ICSCC G Production Championship 2005 and 2006. Now I'm just gonna drive the MINI.
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